Shipping policy
Last updated: November 6, 2026
This policy sets out delivery arrangements for purchases from renzomnra.
Destinations
We deliver to supported addresses in the United States and United Kingdom. Available destinations and any address restrictions are shown before payment.
Shipping charges
- Discounted merchandise subtotal greater than US$30: free standard shipping.
- Discounted merchandise subtotal of US$30 or less: shipping charge displayed at checkout.
Shipping charges do not count toward the qualifying merchandise subtotal. Currency equivalents, when offered, are disclosed before purchase.
Processing and delivery estimates
Processing normally takes 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding applicable U.S. public holidays.
Estimated transit is 20–45 calendar days after dispatch. Processing time is additional.
Delivery arrangements are disclosed before purchase. A delivery period longer than 30 days requires customer agreement where applicable. UK distance-selling guidance
Delayed shipments
If we cannot dispatch within the promised period, we will notify you, provide an updated shipment estimate, and explain your cancellation and prompt refund options. We obtain consent to delays where required; otherwise, we cancel and refund as applicable. FTC delivery guidance
Contact us if your order has not arrived within its stated delivery window. We will investigate and arrange the appropriate remedy. Carrier investigations do not extend statutory deadlines or remove cancellation rights.
Tracking
After dispatch, email mrhonnanaankay@outlook.com with your order number and checkout email address to request your tracking number.
Tracking scans may take time to appear after a shipping label is created.
Taxes and import charges
Applicable sales taxes, VAT, import duties, and necessary customs clearance charges are included in the disclosed price or covered by renzomnra.
Customers do not pay these charges in addition to the checkout total. If a carrier requests an unexpected payment, contact us for payment arrangements or reimbursement.
Lost, damaged, or incorrect deliveries
If a parcel is lost in transit, we will send a replacement at no additional cost. You may choose a refund instead, and a refund is available if replacement is unavailable.
A tracking status marked “delivered” does not automatically prevent a missing-parcel claim. Contact us so we can review the circumstances.
For damaged, incorrect, or incomplete goods, describe the issue and provide photographs if reasonably available. We will arrange an appropriate remedy and cover necessary shipping.
Address corrections
Check your delivery information carefully and contact us immediately if a correction is needed. We will attempt changes before dispatch.
Any reasonable additional redelivery cost caused by incorrect customer-provided details will be explained and agreed before charging. We cover costs caused by our own errors.
Shipping support: mrhonnanaankay@outlook.com